Refund Policy

1. General Refund Policy

Unless required by applicable law, all transactions are non-refundable and non-exchangeable. We may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right (see Section 2 below).

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. If you receive a refund, access to Socratic Heuristic will cease.

2. Statutory Withdrawal Rights

Where local consumer protection laws grant unconditional withdrawal rights, those rights apply and override any other terms. The following country-specific rules apply:

• EU / EEA / Switzerland / UK: Consumers have a 14-day statutory right to withdraw and receive a full refund. This right does not apply if you have started downloading, streaming, or using the product and gave express consent to waive your withdrawal rights.
• Turkey / Israel: Consumers have a 14-day statutory right to withdraw and receive a full refund.
• South Korea / Brazil / China / Canada: Consumers have a 7-day unconditional right to cancel and receive a full refund.
• Singapore: Consumers have a 5-day unconditional right to cancel and receive a full refund.

3. Discretionary Refunds

We may, at our sole discretion, issue a refund if a request is submitted within 14 days of the transaction date. Submission of a request within this period does not guarantee a refund. All requests are reviewed on a case-by-case basis.

4. Technical or Product Defects

If you experience persistent technical issues or a material defect that prevents you from accessing the features or benefits as described, please contact us first. If the issue cannot be resolved after troubleshooting, a refund may be issued in accordance with applicable consumer protection laws.

5. How to Request a Refund

To request a refund or exercise your statutory withdrawal rights, you can:

• Reply to your transaction confirmation email and include your order details
• Email us at [email protected]

If eligible, refunds will be processed using the same payment method where possible, within 14 days of approval.

6. Subscriptions and Cancellations

You can cancel a subscription at any time to prevent future billing. The cancellation will take effect at the end of your current billing period, and no further payments will be taken. If self-service cancellation is not available in your account, contact support and we will process it for you.

7. Contact Us

For refund requests, billing inquiries, or product-related questions, you can reach us at [email protected].